Tại sao tài khoản shopee của tôi lại bị khóa và cách khắc phục như thế nào? Đó là câu hỏi mà nhiều nhà chủ shop bán hàng trên shopee quan tâm , nếu không may mắn bị khóa, nó có thể xóa đi sự nghiệp kinh doanh shopee của bạn.
Bài viết này sẽ có hai vấn đề: nguyên nhân tại khoản shopee bị khóa và cách mở khóa, trong một giới hạn nào đó nó sẽ giúp ích cho bạn giải quyết được vấn đề khó khăn đang gặp phải.
Tại sao tài khoản shopee bị khóa?
Thật đáng tiếc khi mở và xây dựng một cửa hàng trên shopee mà không may bị khóa vĩnh viễn, sự nghiệp kinh doanh của bạn trên shopee của bạn có thể phải xây dựng lại từ đầu. Cửa hàng được xem như là thương hiệu, bạn phải tốn công tốn sức viết nội dung, chỉnh sửa ảnh, kiếm lượt theo dõi đánh giá sản phẩm mà tự nhiên một ngày đẹp trời, bao nhiêu thứ đó trôi sông trôi biển.
Shopee là nền tảng thương mại điện tử, bán hàng online cho các nhà bán lẻ, việc chọn kênh bán hàng shopee được khá nhiều người lựa chọn vì nó miễn phí, linh hoạt nhưng kèm theo đó cũng không ít rắc rối về vấn đề quản chế tài khoản.
Shopee không dễ dãi hoặc buông lỏng trong việc quản lý thông tin khách hàng trên sàn của họ. Họ sẽ đối xử công bằng với tất cả những ai tham gia trên sản của họ nên nếu đường đường chính chính mua bán trên đó thì bạn cũng không cần phải lo ngại về vấn đề khóa tài khoản.
Một số quy định của shopee:
- Đặt tên shop có chứa shopee như: shopeevn, shopeestore, shopee online.…nên cân nhắc tuyệt đối cấm kỵ tên kiểu này, khéo ngày bắt đầu cũng là ngày kết thúc của bạn.
- Dùng từ ngữ và hình ảnh thô tục thiếu văn hoá, mô tả sản phẩm không liên quan đến sản phẩm, tên chứa thông tin liên lạc hoặc các link liên kết đến các trang web nằm ngoài shopee như Lazada, Sendo, Tiki…các link mang tính chất lừa đảo, xúi giục tham gia chương trình.
- Tránh đăng bán sản phẩm thuộc hạng mục cấm trên shopee. Nếu sản phẩm bạn đăng là hàng nhái hàng kém chất lượng, vũ khí, chất độc, chất dễ cháy nổ, đồ cổ, đồ chơi tình dục, ma tuý…đều bị shopee khoá tài khoản.
- Shopee là sàn thương mại cạnh tranh công bằng, không nên lạm dụng những hình thức quảng cáo sản phẩm và chương trình giảm giá ưu đãi shopee để quảng cáo thái quá cho shop của bạn.
- Tạo đơn ảo: Việc tạo đơn ảo như con dao 2 lưỡi, nó giúp tạo uy tín ảo cho shop để thu hút người mua nhưng hãy cẩn thận với đôi mắt thần shopee, nó có thể phát hiện và lúc đó bạn sẽ biết kết quả gì rồi đấy.
- Không đăng nhập nhiều tài khoản trên 1 thiết bị di động, còn vài tài khoản bị cũng không vấn đề gì, đặc biệt tài khoản của mình không mua sản phẩm của shop mình, tránh rủi ro.
Trên đây là những quy định bị cấm trên shopee nhưng vì một lý do khách quan nào đó mà shopee quét nhầm tài khoản và khiến cho shop bạn bị khoá (rất hiếm gặp), lúc đó bạn cần làm thế nào để khôi phục nó, sau đây là cách khôi phục tài khoản shopee bị khoá:
Cách khôi phục tài khoản shopee khi bị khóa
Nếu tài khoản vi phạm những quy định trên thì chắc chắn bị khóa nhưng có những trường hợp nằm ngoài phạm vi nhưng có thể bị khóa, lúc đó bạn vui lòng gọi lên tổng đài shopee theo số điện thoại 19001221. Hoặc truy cập vào trang website phản hồi shopee để khiếu nại nhé.
Đối với người mua cần cung cấp tài liệu như sau:
(1) Cung cấp hoá đơn mua hàng.
(2) Cung cấp hình ảnh thực tế sản phẩm mua.
Đối với người bán cần cung cấp tài liệu như sau:
(1) Giấy phép đăng ký kinh doanh (nếu có).
(2) Biên bản bàn giao sản phẩm.
(3) Biên bản xác nhận nguồn gốc sản phẩm.
(4) Hoá đơn mua bán hàng hoá.
Tài khoản sẽ bị khoá vĩnh viễn nếu:
- Tài khoản của bạn bị khoá trong 30 ngày mà bạn không gửi bất kỳ thông báo phản hồi nào cho shopee để báo cáo tình hình thì mặc định là tài khoản của bạn bị khoá vĩnh viễn.
- Một số yêu cầu của khách hàng bị khoá tài khoản có gửi phản hồi thông báo cho shopee nhưng không được bộ phận quản lý shopee xem xét chấp nhận thì coi như tài khoản của bạn bị khoá vĩnh viễn.
Cách phòng khi tài khoản shopee bị khóa vĩnh viễn
Bị khóa vĩnh viễn tài khoản shopee thì coi như tài khoản đó của bạn mãi mãi đi về cõi thiên thu, nhưng giải pháp ở đây là gì?
Cách 1: Lập một tài khoản shopee mới và xây dựng lại từ đầu, đây là cách cơ bản và kém thông minh nhất (không khuyến nghị). Vậy nên sử dụng cách nào để đi trước đón đầu, ngăn ngừa sự cố này.
Nếu bạn thực sự kiên quyết làm cách này thì cũng có cách để boost cho shop mới của bạn, bạn hãy lên nhóm facebook hay zalo copy link shop cũ đã bị khóa, chuyển hướng về link mới, kêu gọi mọi người vào shop.
Cách 2: Phát triển song song vài ba shop trên shopee (khuyến nghị), bình thường sẽ không bị khóa nếu bạn lập vài ba tài khoản nếu không gian lận lừa đảo. Nếu không may có 1 shop bị khóa thì còn có shop khác để phát triển, không mất công sức xây dưng lại từ đầu.
Tham khảo: Khởi nghiệp bán hàng online trên Shopee, Lazada,Sendo…
Trên đây là một số kinh nghiệm chia sẻ những điều cần biết khi kinh doanh trên shopee để khắc phục tài khoản shopee bị khóa.
Chúc các bạn thành công~
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